This summary of an article from the December issue of the Journal of Advertising Research (good luck finding the issue online because I couldn’t) says that common word-of-mouth advertising by regular folks is more powerful than “key influencers.” Which is to say that sucking up to A-list bloggers may not be all that it’s cracked up to be. It seems like it’s bad day for celebrity endorsements.
James Coyle, assistant professor of marketing at Miami University’s Farmer School of Business, Elizabeth Lightfoot of CNET Networks, and Ted Smith and Amy Scott of MedTrackAlert conducted the study by surveying website visitors, conducting in-depth reviews, and analyzing website usage patterns. Said Coyle:
“We find that trying to track down key influencers, people who have extremely large social networks, is typically unnecessary and, more importantly, can actually limit a campaign or advertisement’s viral potential. Instead, marketers need to realize that the majority of their audience, not just the well-connected few, is eager and willing to pass along well-designed and relevant messages.”
I agree. I think that most key influencers are pompous, insecure jerks who take themselves way too seriously. And I say this knowing that you can rightfully accuse me of being one of them. The marketing lesson is this: Create something great, sow fields (not window boxes), “let a hundred flowers blossom,” and pray that “regular folks” will spread the word.
Hi Guy,
relax, I’ve seen you in action and not seen anything saying “I’m a pompous, insecure jerk who take himself way too seriously”. Now, if this means you do not belong to the “key influencers” community… I leave you the answer.
STV (influencing the square meter I’m currently in)
“The marketing lesson is this: Create something great, sow fields (not window boxes), “let a hundred flowers blossom,” and pray that “regular folks” will spread the word.”
I completely agree.
I agree, and this is pretty easy to understand, really. If Michael Jordan is telling me to wear Nike, I am pretty sure that he is being paid big bucks to endorse them. If my best friend Joe tells me to wear Adidas, I am pretty sure that he is NOT being paid to endorse them. I also have an inherent trust for Joe’s opinion because he is my friend.
In addition, I can grill my friend on why he thinks Adidas are so great and ask follow-up questions which I cannot with MJ. And it’s unlikely that I will get much deep, meaningful feedback from any so-called “Key Influencer” either.
This has been proven over and over again. Friends are much more powerful than celebrities. But on the other hand, celebrities reach a larger audience and may therefore be more effective.
I would put bloggers somewhere in between. I can interact with them, I have a more personal relationship with a blogger than a celebrity and they have a readership to loose. The platform matters.
Reading about that great coffee you just tried this morning on your blog may have a greater effect on my buying decision then seeing a picture of you in your pajamas, smiling, with a cup of hot coffee in your hand and some slogan below saying “The Art of the Start of my day is the new coffee from …” (hey, you might sell that to someone) :)
Hjörtur
(and I don’t even drink coffee)
It’s again the story of long-tail vs. blockbusters. “Regular folks” are acting the long-tail role, distinguished bloggers are the mavens.
In his book “The tipping point” M. Gladwell praise the role of mavens as the ones who “make it happens”. Alas, all examples are pre-Internet time and are not taking into account the cumulative power of the “regular folks”. Interesting research.
This research claims the exact opposite of my experience in marketing my own site. The largest periods of growth in membership to our site came from getting mentioned on three of the most important blogs in our field. It is a WAY simpler proposition to tell three guys that can tell 3,000, than to try to get to all 3,000 independently. PLUS it is faster and cheaper to get to the bloggers who make all the noise. The end result of THAT is that the people they bring to your site will eventually start talking about you, but if the opinion influencers don’t talk about you first, good luck.
I don’t think this is even a long tail vs. blockbuster issue. In the blogging world especially, it makes sense that going for the “A-list” blog rolls you would most likely just be lost in the noise, but being a part of a wide network of much smaller blogs you would be more likely to be noticed. The flip side of this though is that to be noticed and spread you would need to have solid content, but that is for the best.
I know a little about marketing. Great product (with real mision) and “old” multilevel marketing can make a lot of b.
And you can see why it was so enticing for Facebook to try and sell “access” to that word of mouth via Beacon. But I’m not sure it works like that, or that it can be fake.
The only solution is to halve the marketing budgets and pour it all into MAKING SOMETHING WORTH BUYING.
Would a VC “buy” this as your marketing strategy? If so, how can you make any predictions about things such as your total addressable market??
**************
Do you think VCs believe entrepreneurs when they say “all we need is 1% of a $50 billion total addressable market”?
Guy
I know you’re not a pompous, insecure jerk. @Pistachio says so. ;-)
The world is indeed becoming flatter, and if an idea is worthy of talking about, it won’t matter whose lips are flapping. Odds are, it’s more believable if it’s the guy next door than a celebrity anyway.
Hi everyone,
This report by Nielsen shows varying levels of trust through different forms of advertising. I guess it just reinforces what was said above.
http://www.nielsen.com/media/2007/pr_071001.html
Key influencers can help you get to the regular folks, who will in turn start spreading the word.
Kind of hard to get regular folks to start using your product if there isn’t a post about it from a key influencer (unless you want to spend bucks on advertising).
I agree that a well developed, highly targeted message beats a hundred monkeys sending out a thousand pitches hoping to score a post. But I don’t think avoiding key influencers altogether is necessarily wise either. Sure, many bloggers are “pompous, insecure jerks,” (Not you Guy) but some editors, beat reporters and analysts are in that category as well. I still need them to execute my marketing strategy.
Acid test…
If your business requires you to win over “key influencers” as part of your long term strategy, you should rethink your business…
If your business looks to influencers as a kick start to get good awareness and then the value of your product/service is so compelling that average joes tell their friends and family… that’s a good long term strategy…
As a business owner, I hope your measuring your success by whether or not the average joe is telling their friends vs. having to constantly find and win over key influencers…
bottom line… find out if people using your product/service think it’s so great that they want (and are able) to tell everyone they know.
Interesting, I came across this article the other day http://www.scribd.com/doc/268109/The-Dynamics-of-Viral-Marketing that deals with a similar issue. They found that the ‘connected’ few had significant diminishing returns when it came to recommendations. I wrote a short summary of it for those interested – http://insightbydesign.blogspot.com/2007/11/viral-marketing-facebook-and-some-new.html. It was an interesting argument against FB Beacon.
It makes sense. Research into the role of gossip in games of reciprocity http://www.pnas.org/cgi/content/abstract/104/44/17435 show that people give more weight to gossip than direct observation. What a friend says is more important than what you observe.
Why not create a new level of promoters which are a hybrid of a friend and a celeb? Such special promoters best qualify in terms of trustworthiness and popularity.
Bees&Pollen is a young startup which expertise in identifying such promoters, referred as top influencers, within online social networks. Thus, enabling most efficient word-of-mouth adv with no more then point-and-click.
The problem with the key influencers beyond their ego is that what they think of as their social environment really isn’t. It is more of an audience. The reason regular folks are effective is that they are actually a part of a functioning social network. There is genuine give-n-take. It is just like regular advertising. It doesn’t work when it lacks a grounding in a real world context. In other words, reality sells.
Leading researcher in social networks concurs: Influencers are overrated!
http://tinyurl.com/ypr595
It’s not the key node(s) that matter(s), but the pattern of connections that disseminate the message!
I very much agree with the research, your thoughts and those of the other readers. The true consumers of your products are those that provide the most compelling stories, and who ultimately convince others to buy what you are selling.
But I will say it is important to clearly identify those in your market that are well-connected, influential AND (most important) are the kinds of people you would consider friends, their fame and stature aside. A link from someone like that can really kick-start awareness of your site or product or service, planting a bunch of new “down to earth” evangelists for your brand.
I say this after a mention of my post on your blog last year brought me 30,000 visitors in 3 days (compared to the prior average of 100), 1,000 new subscribers to my feed and a change in Technorati ranking from 24 million to 11,000.
After the dust clears from such a visit, you are right, the loyal and steady fans are what keep your company stable. If there is no “there there,” people will flee as fast as they came.
But it sure doesn’t hurt to get the A list nod, as long as it is genuine and not the result of pestering and begging.
Good thing you are such a nice guy. :)
It’s possible to find the abstact of the research at:
http://www.cnetnetworks.com/aboutus/research.html
The research – wich as been release in june 07 – it has been summarised as well on some video ; u can find them at:
http://it.youtube.com/watch?v=E7snb0ACFPE
and
Regards
Pier Luca Santoro
Thanks for posting such great insights.