Over at the American Express Open Forum blog, I posted a report by Razorfish called “FEED: The Razorfish Consumer Experience Report.” The document examines the changes that Web 2.0 and social media are causing for companies. It’s one of the best reports about this subject, and you can get it for free by clicking here.
The Changing Consumer Experience
About the Author: Guy Kawasaki
Guy Kawasaki is the chief evangelist of Canva, an online graphic design tool. Formerly, he was an advisor to the Motorola business unit of Google and chief evangelist of Apple. He is also the author of The Art of Social Media, The Art of the Start, APE: Author, Publisher, Entrepreneur, Enchantment, and nine other books. Kawasaki has a BA from Stanford University and an MBA from UCLA as well as an honorary doctorate from Babson College.