Over at the American Express Open Forum, I posted an article called “Design’s Deadly Duo” by Matthew E. May (@matthewemay). This articles how companies mistake invention for innovation by making two big mistakes: confusing an unarticulated need with a non-existent one and confusing long lead times with future needs.
Broken link
https://www.americanexpress.com/us/small-business/openforum/idea-hub/topics/the-world/article/designs-deadly-duo-matthew-e-may