I published an interview on the Sun Microsystems small business site called "Why the Best Service Is No Service." It features Bill Price, Amazon's first Global VP of Customer Service, explaining how to provide excellent customer service. He recently co-authored a new book, The Best Service Is No Service: How to Liberate Your Customers from [...]
I hope you can join me at Envision’08 in San Antonio, Texas. The conference runs from April 23-25. Texas A&M's Center for New Ventures and Entrepreneurship created this conference for entrepreneurs. It features these keynote speakers: Stephen Covey, Peter Schutz, Ray Rothrock, Marcus Buckingham, and yours truly plus power-packed workshops. Click here to register. It's [...]
Jesse Stay is a social media guru. He is the co-author of I'm on Facebook--Now What???: How to Get Personal, Business, and Professional Value from Facebook with Jason Alba. This book helps individuals and business owners better manage their lives through Facebook. I asked him to provide ten Facebook power tips: You can syndicate your [...]
Barak Obama and Hilary Clinton proposed the creation of the office of the co-president of the United States. Dave Winer joined Mahalo as the vice-president of marketing. Michael Arrington announced a conference called Kemo featuring startup life-science companies demonstrating medical cures in six minutes. Steve Ballmer donated $100 million to the Jane Goodall Foundation. Herman [...]
There is an art to sucking up. Done too blatantly it will backfire. Done too weakly, you won't get what you want. The perfect suck up contains the following elements: Credibility. No matter how good you suck up, if you don't meet the requirements for placement, a job, an interview, whatever, it won't matter, so [...]
http://www.youtube.com/v/b_o5j2wgLsg This is a video of the winner of Stanford's Entrepreneurship Week innovation tournament. The challenge for the tournament was to use an everyday object to create as much value as possible. The "RubberBandTogether" team's goal is to sell the ball and donate the proceeds to the Susan G. Komen Breast Cancer Foundation. Cost? $1/band [...]
I love Kirtsy. You can think of it as "Digg for chicks" (in the words of QueenofSpain), and it features the user-selected stories in topic such as Arts & Entertainment, Design & Crafts, Family & Parenting, and Food & Home. Today, for example, it pointed to a story about Chloe Marshall, a size sixteen girl [...]
Please check out my posting on the Sun Microsystems small and medium business web site. My first (of many) posts there is an interview with Marten Mickos, the former CEO of MySQL who is now a senior vice-president of Sun. I'll be posting articles regularly on the Sun site and will let you know when [...]
I went to Dublin to speak for the Irish Software Association on the campus of the University College Dublin. The event drew several hundred of the top software executives in Ireland. I wasn't prepared for the extensive use of green in the country. Here is an example. The technology in Irish bathrooms is impressive. Here [...]
"Alltop is deceptively simple. The site gathers up the best suggestions from the most active social web users and compiles links into a simple, clean discovery space. For many, Alltop will replace their RSS readers." Chris Shipley, the chairman of Guidewire Group and executive producer of DEMO. Today we are opening Alltop, a news aggregation [...]
Continuing on the theme of Duncan Watts and the demise of influencers and A listers, CNET Networks conducted a three-part study called "The Influencer Study from CNET Networks: Challenging Perceptions." It explored the structure of social networks, the motivations for giving advice, and methods of acquiring information. The results challenge three commonly-held perceptions: "The Few [...]
In one of the more unusual appearances that I've been a part of, here is a "fireside chat" with Steve Ballmer at Mix 2008. (He sidestepped by question about Vista twice, so if you want the latest news about Windows, you'll have to go here.) Incidentally, he tossed my Air on the (carpeted) ground! It's [...]
If you'd like to see a site that uses "video" very well, check out Start Cooking. It animates still shots in a highly effective way. I can't think of a site that shows how to do stuff with "multimedia" better than this one. There's one more thing to really like about this site too: It's [...]
You learn something new everyday. For example, I visited the St. James Gate Brewery of Guinness the other day in Dublin, Ireland and learned how to properly pour a point of Guinness. This is where the real production happens. This facility brews roughly three million pints per day. The tourist part of the facility is [...]
Ethernet, 23-inch monitor, card reader, and VX Nano mouse using old power supply. (For all the top Mac news, click here.)
Any article that starts off by advising you to tell potential employees that working at your company is a stepping stone to great jobs in other companies is okay by me. Penelope Trunk does this in "Memo to Human Resources: New Ways to Get Great Candidates." Her recommendations include: Tell people where they'll go next. [...]
Stanford University is full of smart people, and now it has a smart building too thanks to Jerry Yang, the co-founder of Yahoo!, and his wife Akiko Yamazaki The building is called Yang and Yamazaki Environment and Energy Building (Y2E2). The size of the building is 166,000 square feet, and it cost approximately $470/square foot. [...]
Avenue A Razorfish released the 2008 Digital Outlook Report yesterday. The purpose of the report is to help Avenue A's clients understand consumer behavior in the digital space. In the report experts cover topics such as media spending, mobile web usage, social influence marketing, the state of search, and behavior targeting. Here are some tidbits [...]
This article, called "Demystifying 'Above the Fold'" is important to read for its contrarian approach to this belief. It states that people are so intent on reading content may not notice any ads above the fold.
Choose your weapon: Power 1.0 = muscle and weapons Power 2.0 = money, market share, or brain power Given these choices, most people and companies choose both. However, both Power 1.0 and 2.0 reflect Machievelli's thinking that it's better to be feared than loved. Dacher Keltner, professor at U.C. Berkeley, has defined what I would [...]